Terms and Conditions

Terms and Conditions Of Use


We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.


We expressly prohibit purchases for resale and/or reselling any Merch Fan product as part of any business (including any online business) unless agreed in writing by Merch Fan



Your personal information will be used to process your order and tell you about our products and services.


Website content


While we do our best, we cannot guarantee that the colours shown on the website exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.


Information on this website is subject to change without notice.



Governing law


This contract is governed by the laws of Australia and such other laws which are applicable in the country where the consumer is resident.


Delivery charges


The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.


We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances.  We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.




Pricing Errors


Merch Fan reserves the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. Merch Fan will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.




Any personal information that you submit will be protected by our secure SSL payment gateway server, which uses 256-bit security technology to protect your online order. information. This technology encrypts all information including your credit card and all personal information passed from you through our website.


Your credit card purchase may take a few minutes to process to allow us time to confirm your billing information with your financial institution.


Processing your order


Express delivery


If you place an express order before 12pm AEST (Monday to Friday), your order will be dispatched from our warehouse the same day. If your order is placed after 12pm or on a Saturday or Sunday, it will be processed and dispatched the next working business day.


Standard delivery


All orders with the Standard shipping option will be processed and dispatched from our warehouse within 1-4 business days. Our warehouse is a Monday to Friday operation, subject to Public Holidays.


Please note standard and express delivery times are additional to these time frames, and vary from region to region.


Your invoice


You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.